At My Coffee Co, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and cancellation policy to assist you.

Returns

1. Eligibility for Returns

  • Time Frame: You can return most items within 30 days of receipt for a full refund or exchange.
  • Condition: Items must be unused, unopened, and in the same condition that you received them. The original packaging and receipt or proof of purchase are required.

2. Non-Returnable Items

  • Perishable goods such as coffee beans, ground coffee, and food items.
  • Gift cards.
  • Sale items (only regular priced items may be refunded).

3. How to Initiate a Return

  • Contact Us: Email us at [customer service email] or call us at [customer service phone number] with your order number and reason for return.
  • Return Authorization: We will provide you with a return authorization and instructions on how and where to send your package.
  • Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

5. Exchanges

  • If you need to exchange an item, please contact us at [customer service email] or [customer service phone number] with your order number and details about the product you wish to exchange. Exchanges are subject to product availability.

Cancellations

1. Order Cancellation

  • Time Frame: You can cancel your order within 2 hours of placing it. After this period, the order may have already been processed and cannot be canceled.
  • How to Cancel: To cancel your order, please contact us immediately at [customer service email] or [customer service phone number] with your order number and a cancellation request.

2. Late Cancellations

  • If your order has already been processed or shipped, we cannot cancel it. However, you may return the item according to our return policy once you receive it.

3. Refunds for Cancellations

  • If you cancel your order within the allowable time frame, we will process your refund to the original method of payment. The refund will be processed within 7-10 business days.

Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [customer service email] or [customer service phone number]. Provide your order number, details of the damage or defect, and, if possible, include photos.
  • Resolution: We will work with you to resolve the issue promptly, which may include a replacement, exchange, or refund.

Contact Us

For any questions or concerns regarding returns or cancellations, please do not hesitate to contact us:

  • Email: [customer service email]
  • Phone: [customer service phone number]
  • Address: [Company Address]

Thank you for choosing My Coffee Co. We value your business and are committed to providing you with the best coffee experience.

At My Coffee Co, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and cancellation policy to assist you.

Returns

1. Eligibility for Returns

  • Time Frame: You can return most items within 30 days of receipt for a full refund or exchange.
  • Condition: Items must be unused, unopened, and in the same condition that you received them. The original packaging and receipt or proof of purchase are required.

2. Non-Returnable Items

  • Perishable goods such as coffee beans, ground coffee, and food items.
  • Gift cards.
  • Sale items (only regular priced items may be refunded).

3. How to Initiate a Return

  • Contact Us: Email us at [customer service email] or call us at [customer service phone number] with your order number and reason for return.
  • Return Authorization: We will provide you with a return authorization and instructions on how and where to send your package.
  • Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

5. Exchanges

  • If you need to exchange an item, please contact us at [customer service email] or [customer service phone number] with your order number and details about the product you wish to exchange. Exchanges are subject to product availability.

Cancellations

1. Order Cancellation

  • Time Frame: You can cancel your order within 2 hours of placing it. After this period, the order may have already been processed and cannot be canceled.
  • How to Cancel: To cancel your order, please contact us immediately at [customer service email] or [customer service phone number] with your order number and a cancellation request.

2. Late Cancellations

  • If your order has already been processed or shipped, we cannot cancel it. However, you may return the item according to our return policy once you receive it.

3. Refunds for Cancellations

  • If you cancel your order within the allowable time frame, we will process your refund to the original method of payment. The refund will be processed within 7-10 business days.

Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [customer service email] or [customer service phone number]. Provide your order number, details of the damage or defect, and, if possible, include photos.
  • Resolution: We will work with you to resolve the issue promptly, which may include a replacement, exchange, or refund.

Contact Us

For any questions or concerns regarding returns or cancellations, please do not hesitate to contact us:

Thank you for choosing My Coffee Co. We value your business and are committed to providing you with the best coffee experience.